About this opportunity
Service Advisor – International Airline Customer Service
Industry: Aviation / International Customer Service
Process: International Voice
Designation: Service Advisor
Employment Type: Full-Time
Experience Required: Minimum 1 Year in International Voice Process
Salary: ₹35,200 In Hand per Month
Salary CTC : 40,000 per Month
Work Schedule: 5 Days Working | 2 Rotational Week-Offs
Shift: UK / Rotational Shifts
Transportation: Both-Side Cab Facility
About the Opportunity
We are hiring experienced Service Advisors for the customer service operations of a leading global airline.
This role is ideal for professionals with experience in an International Voice Process who are looking to advance their careers in a premium customer service environment within the aviation and travel industry.
As a Service Advisor, you will interact with international customers over inbound calls and assist them with flight reservations, booking modifications, cancellations, and other travel-related requirements.
Key Responsibilities
Handle inbound calls from international airline customers.
Assist customers with existing flight reservations and booking-related queries.
Process and support requests related to flight changes, cancellations, and booking modifications.
Explain applicable airline policies, procedures, and available options clearly and accurately.
Understand customer concerns and provide appropriate resolutions.
Handle complex or challenging customer situations professionally and calmly.
Maintain high standards of communication, accuracy, and customer service.
Ensure customer and reservation information is handled accurately.
Follow established quality, compliance, and service standards.
Deliver a professional and positive customer experience throughout every interaction.
Eligibility Criteria
Experience: Minimum 1 year of International Voice Process experience is mandatory.
Qualification: Minimum 12th Pass.
Communication: Strong English communication skills with a minimum B2+ proficiency level.
Candidates should have excellent listening and customer-handling skills, a professional telephone manner, strong problem-solving ability, and confidence communicating with international customers.
Candidates must also be comfortable working in UK/rotational shifts.
Compensation & Allowances
Monthly In-Hand Salary: ₹35,200
Attendance Allowance: Up to ₹4,400 per month
₹200 per eligible working day.
Night Shift Allowance: Up to ₹4,400 per month
₹200 per eligible night-shift working day.
Allowances are subject to applicable attendance, shift, and company policies.
Work Schedule & Benefits
5 days working
2 rotational week-offs
UK / rotational shifts
Both-side cab facility
International customer service exposure
Opportunity to work within a premium global airline customer service environment
Ideal Candidate
We are looking for experienced customer service professionals who are confident communicators, patient listeners, solution-oriented, and capable of managing international customers professionally.
If you have experience in an International Voice Process and are looking to build your career in the aviation and international customer service industry, this opportunity offers an excellent platform for professional growth.